Virgin Media Freestyle Trade Up Terms and Conditions
Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Please see the FAQ for help on how you find your device’s IMEI number
1. What is Freestyle Trade Up?
1.1. Trade up is a service that allows existing Virgin Media Freestyle customers (“you”) to upgrade to a new phone early by using the value in one old phone (a “Device”) to pay off your existing active Freestyle consumer credit agreement (your “Freestyle Loan”) with Virgin Media Mobile Finance Limited governed by the Consumer Credit Act 1974 (“Trade Up”).
1.2. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.
2. Who Provides Trade Up?
2.1. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us” or “our”).
3. Eligibility
3.1. To place a Trade Up order, you warrant:
(i) you are a resident in the United Kingdom;
(ii) that you are an existing Virgin Media customer with an active Freestyle Loan with Virgin Media Mobile Finance Limited;
(iii) you are the owner of the Device or have obtained express consent from the rightful owner to Trade Up the Device;
(iv) the Device is not subject to any previously agreed trade in or Trade Up arrangement;
(v) the Device was not purchased from Virgin Media within 30 days prior to placing the Trade Up order; and
(vi) the Device is not stolen or listed with us or a third party as stolen.
3.2. As part of the eligibility process, we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.
4. Placing your Trade Up order
4.1. To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:
(i) the correct brand/make, model and IMEI number of the Device you wish to Trade Up; and
(ii) the condition of the Device that you wish to Trade Up, which shall be classed as either: (a) a working device, which means all features of the Device are in good working order and condition, there is no physical damage to the exterior (e.g. to the buttons or screen) or water damage, the device is able to make/receive calls and SMSs, its battery is included and is able to maintain charge and power up (“Working Device”); or (b) a non-working device, which means a Device that is not fully functional (e.g. does not power up, has a damaged screen, case or buttons or has water damage) but includes a battery, is not crushed or bent; has no missing components (“Non-Working Device”).
The Device’s Trade Up value (“Device Quote”) shall be solely determined by Virgin Media, West One or a third party based on the make a model of the Device.
Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.
4.2. Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated – see section 5.1(ii).
4.3. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive 2-3 working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Proof of sending is not is not proof of receiving.
4.4. If we don’t receive your Device after 28 calendar days, your Trade Up order will be cancelled. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.
4.5. Important Information prior to Trade Up:
(i) By placing your order and sending your Device, you will be unable to cancel your order.
(ii) Please remove any SIM card and any accessories, including without limitation memory cards, prior to Trade Up. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and
(iii) We strongly encourage you to backup and store elsewhere any data stored on the phone any memory card, including but not limited to images, messages and videos, on the Device that you wish to retain before to Trade Up. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.
5. Trade Up contributing to your Freestyle Loan
5.1. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:
(i) If it is determined to be a true and accurate description, the Device Quote shall be used to part settle/settle your existing active Freestyle Loan.
(ii) If it is determined to not be a true and accurate description or if the Device is received after 14 calendar days from the Trade Up order and the value has subsequently changed, then the Device Quote shall be invalidated and a new revised quote (“Revised Value”) will be offered to you to part settle/settle your Freestyle Loan. You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do not accept or reject the Revised Value, we shall assume you accept the Revised Value and this will be used to part settle/settle your existing active Freestyle Loan. If you do reject the Revised Value, we shall return the Device back to you free of charge. You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan.
5.2. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.
5.3. Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.
5.4. If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.
6. Privacy and Data Protection
6.1. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.
6.2. By placing a Trade Up order with us, Virgin Media and/or West One may use your personal information to contact you about special offers about goods and services that may be of interest to you.
6.3. Any personal data will only be used in accordance with Virgin Media’s or West One’s privacy policy, which can be viewed here: (i) Virgin Media’s Privacy Policy ; and (ii) West One’s Privacy Policy .
General
6.4. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.
6.5. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.
6.6. Subject to 7.6, in no event shall West One, Virgin Media, their affiliates, directors employees, agents or licensors, be responsible or liable for direct, indirect, special or consequential damages, arising in any way out of the Trade Up Services, including but not limited to, (a) any technical difficulties or equipment malfunction (whether or not under Virgin Media or West One’s control); (b) any theft , unauthorised access or third party interference; (c) any part the Trade Up order or after order process that is late, lost, altered damaged or misdirected (whether or not after receipt by Virgin Media or West One) due to any reason beyond the reasonable control of Virgin Media or West One; (d) any tax liability incurred in connection with the Trade Up; or (e) use of the Trade Up services.
6.7. By placing your Trade Up order, you agree, to the extent permitted by applicable laws, and except as provided herein, to release and hold Virgin Media and West One harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Trade Up including without limitation, acceptance, receipt use and/or misuse of the Trade Up services.
6.8. Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.
6.9. Nothing in these terms and conditions his agreement shall limit or exclude West One’s or Virgin Media’s liability for death or personal injury resulting from our negligence and any other liability that cannot be excluded or limited by English law.
6.10. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations.
6.11. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England.
FAQs
Can you just pay monthly for a phone? ›
Instead of paying full price up front for a new phone, you can choose to pay with low monthly installment plan payments.
What is a pay monthly phone contract? ›The term 'pay monthly phone' refers to a phone bought on a contract, which you pay off in monthly instalments. The contract will also include a monthly allowance of data, calls and texts. Typically, a pay monthly phone contract lasts two years. And at the end of the contract term, you own the phone outright.
Does Virgin Media do 12 month contracts? ›Our student broadband offers average download speeds of up to 516Mbps and a choice of 12 month or 30-day contracts.
Who does Virgin Mobile piggyback off? ›Virgin Mobile uses the O2 network, which covers 99 per cent of the population with its 4G signal.
How to buy a phone with no credit? ›You can get a cell phone without a credit check through a few different avenues, including using a prepaid carrier, getting a co-signer, joining a family plan, or paying a deposit.
How to get approved for a cell phone with bad credit? ›- Get a Prepaid Plan. ...
- Enroll in a Buy Now, Pay Later Plan. ...
- Get Added to a Family Plan. ...
- Use a Cosigner. ...
- Verizon AllSet Prepaid Plans. ...
- AT&T GoPhone® Plans. ...
- T-Mobile Simply Prepaid. ...
- Sprint Prepaid.
If you have the money though, buying a handset upfront and getting a pay as you go deal can be a lot more cost effective. If there's nothing wrong with your current phone, then a pay as you go deal makes a lot more sense.
Can you pay for a phone monthly without a plan? ›Enjoy the freedom of a no-contract, prepaid cell phone from one of many top brands that is conveniently paid for as you go. By paying for a specific amount of data usage and talk minutes in advance, you know exactly how much is allotted on your device.
Why would I fail a credit check for a phone? ›So, if you're rejected, this could be for one of the following reasons, or a combination of these: A history of late or missed bill payments, causing providers to see you as financially stretched, or someone who struggles to manage money. Holding an account in joint names with someone who has a poor credit history.
Can you get internet without a contract? ›No-contract broadband deals can be useful if you need flexibility. Advantages include: No long-term commitment – the main benefit of internet with no contract is that you're not tied into a long-term deal. This makes it a good way to test out a broadband provider before signing up for a longer contract.
What is the minimum contract term for Virgin Media? ›
This minimum period will typically be 12 months from when we activate your Virgin broadband service but we may offer services with other minimum periods e.g. 30 days or 6, 12, 18 or 24 months.
Are all Virgin contracts 18 months? ›Contract length
Virgin Media offers broadband and TV contracts on both an 18-month basis and a one-month basis. The one-month deals are a lot more expensive than the 18-month deals. After this period, you are entitled to cancel your service and switch to another provider, or choose to stay.
TalkMobile coverage
TalkMobile uses Vodafone's network.
Fido, Koodo, and Virgin Plus are all sub-brands of these three major carriers. Rogers Wireless owns Fido, Telus Mobility owns Koodo Mobile, and Bell Mobility owns Virgin Plus.
What network does Virgin Mobile use now? ›Virgin Mobile's service piggybacks on Vodafone. Coverage on Vodafone is excellent. Its 4G covers 99% of the population, and its budding 5G network currently covers 100+ towns and cities.
What is the minimum credit score for a phone? ›There is no minimum credit score for a mobile phone contract phone.
What is the minimum credit score for a mobile phone contract? ›There is no minimum credit score required for a phone contract.
What phone companies don t require a credit card? ›Prepaid cell phone plans don't require a credit check. That's because you pay in advance for your service, usually on a monthly basis, so there's no risk for the cell phone provider. The three major carriers — Verizon, T-Mobile and AT&T — offer prepaid plans, often for less than their traditional plans.
What phone company is good with bad credit? ›- Republic Wireless.
- Visible.
- Metro (by T-Mobile)
- Boost Mobile Unlimited Plan.
- Google Fi Unlimited Plan.
- Consumer Cellular.
- Mint Mobile.
- Cricket Wireless.
Can you get a cellphone if you are under debt review? Yes, you can still get a cellphone if you are under debt review, with lay-by. While this may seem counterintuitive, it is actually quite common for people who are struggling financially to maintain access to essential communication tools like cellphones.
Does tmobile run a credit check? ›
Will I need to provide my Social Security number or have a credit check run to qualify for Smartphone Equality? No. If you have a Magenta, T-Mobile ONE, or Simple Choice plan, then you've already provided your Social Security number and had a credit check run.
Are burner phones real? ›Burners are purchased with prepaid minutes and without a formal contract with a communications provider. While some users may buy burner phones for cash to avoid the financial commitment of a contract, some others use their phones for illicit purposes, such as criminal conspiracies and fraud.
Does Straight Talk have a $25 a month plan? ›Tablet & Hotspot - $25 Data Card with 4GB | Straight Talk.
How much is Straight Talk unlimited a month? ›Our $35 Unlimited Talk and Text plan includes 5 GB of high-speed data per 30-day cycle.
What do you need to qualify for a phone contract? ›ID. Proof of residence (e.g., levy statement or electricity bill) Proof of income. Three months' bank statements.
Can a phone bill ruin your credit? ›While paying your cellphone bill won't have any automatic impact on your credit score, missing payments or making late payments can cause your credit score to drop if your cellphone account becomes delinquent.
Does cell phone hurt your credit? ›Phone bills for service and usage are not usually reported to major credit bureaus, so you won't build credit when paying these month to month. However, through certain credit monitoring services, you can manually add up to 24 months of payment history to your report.
How can I get free internet without paying? ›The FCC Lifeline program can provide reduced-cost or even no-cost internet access. You can go to the Lifeline Support site to check your eligibility and to apply to the program. You can also check out our in-depth analysis of government programs for free and low-cost internet.
Can I get internet without a phone line or cable? ›Mobile broadband
It's the most popular form of broadband without a fixed landline, and one of the best options if you're looking for something flexible. However, a fixed line broadband can work out cheaper than mobile because mobile data is more expensive.
If you don't have (or want) a physical cable connecting your home to the internet, you can still connect with a wireless internet connection. There are tons of different options, including fixed wireless, 4G and 5G home internet, mobile hotspots, and satellite.
What is a rolling contract? ›
a contract that continues automatically unless someone decides to end it.
What happens when phone contract ends? ›Don't rush into a new contract
However, once a contract ends, you've paid for your phone – so if you simply continue to pay the same amount you are overpaying! That's because even when you don't choose to upgrade your handset, most network providers will keep charging you for the same bundle you originally agreed to.
An early termination fee is a charge levied when a party wants to break the term of an agreement or long-term contract. They are stipulated in the contract or agreement itself, and provide an incentive for the party subject to them to abide by the agreement.
Can I get a contract phone the day I turn 18? ›Because you need to take a credit check before you sign up, you need to be at least 18 years old to get a pay monthly or SIM only contract. If you're not 18 yet, don't despair.
How long are Virgin Media phone contracts? ›Fixed term contracts
Varies by offer or bundle, but you'd agree to have our services for 6 months, 9 months, 1 year, 18 months or 2 years (a minimum term or period).
If you can't pay your bill and you haven't got in touch, we'll try to contact you by phone and post. Unfortunately, if we can't get hold of you, we'll need to suspend your service and you won't be able to use our network until you pay the outstanding balance.
Can you do monthly payments on a phone without credit? ›Go with a prepaid plan or carrier
Prepaid cell phone plans don't require a credit check. That's because you pay in advance for your service, usually on a monthly basis, so there's no risk for the cell phone provider.
iPhone Payments is available to qualified customers and consists of the purchase of an eligible iPhone under a monthly installment loan, and the wireless service activation with an eligible carrier.
Do you need a credit score to pay for a phone monthly? ›What credit score do you need to qualify for a phone plan? There isn't a minimum credit score required to get on a phone plan, but your options do get more limited as your credit score decreases. Those without good credit may need to pay a security deposit to sign up for certain plans.
Do you need good credit to pay for a phone monthly? ›You can also choose to pay off the phone early if you want to own it outright before the end of the payment plan. However, you'll need good credit to qualify for financing, especially if you don't want to make a down payment.
What credit score do you need for a cell phone? ›
There's no minimum credit score to get a phone contract. Every network operator scores you differently—so even if one network won't give you a contract, you might have more luck elsewhere. Having bad credit doesn't stop you from getting a phone contract, but it might make it harder.
Does Apple have Afterpay? ›Paying with Afterpay just got better and easier, thanks to Afterpay Card in Apple Pay, which has replaced the barcode system of shopping in-store. Set up is fast and simple; it's a virtual card you add to Apple Wallet from the Afterpay app. Paying with Afterpay over 4 interest-free instalments is easy.
Does Apple financing do a hard credit check? ›If you apply for Apple Card and your application is approved, there's no impact to your credit score until you accept your offer. If you accept your offer, a hard inquiry is made. This may impact your credit score.
How much is an iPhone 11 per month? ›The iPhone 11 retails for $699 (about $29 per month using Apple's financing plan).
Does AT&T check your credit? ›AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone). Credit checks using information pulled from your AT&T service history and credit bureaus are a soft credit check instead of a hard credit check which means it does not impact credit scores.
What do I need to get a contract phone? ›ID. Proof of residence (e.g., levy statement or electricity bill) Proof of income. Three months' bank statements.
Does a contract phone build credit? ›Will paying my phone bill build credit? The short answer: No, paying your phone bill will not help you build up credit. Phone bills for service and usage are not usually reported to major credit bureaus, so you won't build credit when paying these month to month.
Can I get iPhone for free? ›Two methods of genuinely getting free iPhones come from telecom carriers. You either get a free iPhone with a new plan or some form of a trade-in deal. Either way, you will be going through a carrier. Whether you can get a free iPhone will depend on the value of your trade-in and the phone model you're selecting.